Live chat news

What Is Word Error Rate (WER)? on AI Transcription Accuracy
Word Error Rate (WER) is a crucial metric used in the evaluation of Automatic Speech Recognition (ASR) systems’ transcription accuracy. It quantifies the percentage of

AI for Bilingual Contact Centers: Bridging the Language Gap
This article examines the use of AI in bilingual contact centers to address the challenges of language barriers. The ability to provide support in customers’

Bot, Chatbot, NLP Chatbot, and More: Understanding the Key Differences
This article aims to provide a comprehensive understanding of the key differences between bots, chatbots, and NLP chatbots. It begins by introducing NLP chatbots, which

Restaurants’ Ultimate Solution: Chatbot for Efficient Communication
The use of chatbots in the restaurant industry is projected to become widespread, particularly in the areas of booking and ordering. Google’s Duplex bot is

Insurance Automation: Use Cases, Benefits, and More
By implementing intelligent automation in the insurance industry, companies can achieve greater operational efficiency, engage employees more effectively, enhance customer experiences, improve accuracy, analyze data

Chatbots for Your Business: Discover Nine Compelling Reasons to Use Them
Chatbots have emerged as a cost-effective and convenient solution for businesses, offering several compelling advantages. They provide affordability in comparison to app development, making them